[Permanent] Office Assistant / Junior Personal Assistant at

[Permanent] Office Assistant / Junior Personal Assistant at

Location: Havant, Hampshire
Description:

Department – Sales & Distribution office

Position – Distribution Co-ordinator

Reporting to – Distribution Team Leaders

RESPONSIBILITIES
o The processing of customer orders received via web, fax & e-mail
o All procedures, documentation and communications associated with orders, pick list generation and despatch of Customer Orders
o Liaise with all freight forwarders / carriers where necessary
o Work closely with manufacturing & purchasing to ensure the Customers delivery requirements are satisfied
o Inform the Team Leaders of any problems that will adversely affect the task in hand or the Customers expectations/service levels
o Maintain up-to-date and organised files
o Answering of telephone enquires within the business
o General enquiries as necessary within the department
o General office duties
o Conformance with all Company rules and policies where applicable, e.g. Health and Safety, Security, Disciplinary Procedures etc

TARGETS
o Ensure the timely and efficient processing all Sales Orders
o Respond to all enquires within one (1) working day of receipt
o Support the department in exceeding targets for all customers
o Achieve a high level of organisation with all documentation control and internal / external communications
o Meet or exceed the standard expectations of Lewmar Group in appearance, work ethics, teamwork, time keeping and all communications
o Maintain your work area in an example condition to the rest of the company

EXPECTED STANDARDS
o The same as our Customers expectations of Group, the quality of our products and our position as a World Market Leader
o That foremost importance is applied to written communications, direct verbal Customer contact, personal and work place appearance and Customer perception as to our attitude to Customer Satisfaction
o To maintain a pleasant, self-motivated team member attitude, intended to set an example for all other team members and to project this professional image as a Customer focused team, both internally and externally
o To accept that time is of the essence in all duties
o To offer, accept and encourage change where necessary
o To offer job flexibility and additional hours that suit the needs of the business
Salary:£15000 – 16000/annum

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